Your shipping charges are displayed in the shopping cart when you add an item to it. You must select your Country from the drop-down menu, and, for Australian customers only - your Postcode. Insured registered mail is used for all Australian Domestic deliveries. International Shipments have the choice of Australia Post Air or TNT Courier. If you require a specific shipping method please enter it in the comments area on Checkout and we will contact you with the cost - or click the red HELP link on the right. The customer assumes all risk for their own requested shipping services.
Most small items (filters, memory cards etc) ship for a flat rate of $10 Australia Wide.
If you are unhappy with your purchase please contact us - incorrect product shipped or faulty product will be replaced.
If you purchase an item based on information we gave you and it was incorrect we will refund you in full - including shipping costs.
Order Cancellation
Once placed an order is considered firm. If you have notified us of a specific deadline for delivery of the goods when placing the order we will accept cancellation of the order if we cannot meet the timeframe.
Payment Options
On checkout you have the option of paying by credit card - AMEX, Visa Mastercard - as well as by bank transfer. If you select Bank Transfer the bank account details and a reference number will be displayed at checkout and also emailed to you.
GST
All prices include the Australian 10% GST (Goods and Services Tax). International customers DO NOT HAVE TO PAY GST and the GST is deducted at Checkout. This only applies to goods shipped by us directly outside Australia - if you are a visitor here you have to pay GST on goods shipped to you locally - however, you may be able to claim a GST refund on departure under the Tourist Refund Scheme (TRS) - see below.
TRS - Tourist Refund Scheme for GST
To claim a refund you must: - Spend $300 (GST inclusive) or more with us and get a single tax invoice - multiple purchases can be consolidated into one invoice.
- Buy the goods no more than 30 days before departure
- Wear or carry the goods on board the aircraft or ship and present them along with your original tax invoice, passport and international boarding pass to a Customs Officer at a TRS facility
The refund only applies to goods you take with you as hand luggage or wear onto the aircraft or ship when you leave Australia. (So large items like tripods, may not qualify) The TRS is open to all overseas visitors and Australian residents, except operating air and sea crew Full details of the scheme are available from Australian Customs.
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Audio Gear
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